JL99 Terms & Conditions – Malaysia Platform Usage Rules

By accessing, registering for, or using any part of the jl99 platform — whether through the website, mobile app, or any other interface provided by jl99 — you automatically agree to be bound by all terms and conditions set out in this document, along with all related policies including jl99's Privacy Policy and Responsible Gambling Guidelines.

If you do not agree with any part of these terms, you are not permitted to continue using the jl99 platform. Continued use of the platform following any published changes to these terms will be deemed as acceptance of the updated terms.

To register and use the jl99 platform, you must meet all of the following requirements without exception:

• At least 18 years old on the date of registration
• An individual with full legal capacity to enter into a binding agreement
• Not a resident or citizen of any jurisdiction where online gambling is prohibited
• Not currently under an active self-exclusion from any gambling platform
• Registering for yourself and not on behalf of another person

During registration, you are required to provide accurate and current information including your full name, date of birth, and contact details. jl99 reserves the right to verify the accuracy of the information provided at any time. Providing false information is a serious breach that may result in account closure and forfeiture of all balances.

Each individual may only register one account only at jl99. Attempts to register multiple accounts — even using different details — are strictly prohibited and may result in all associated accounts being suspended without warning.

Jl99 offers a range of local Malaysian payment methods for members' convenience. All transactions are processed in Malaysian Ringgit (MYR) only.

Accepted Deposit Methods:

• Touch 'n Go eWallet — funds received within seconds
• GrabPay — processed instantly
• Boost — processed instantly
• ShopeePay — processed instantly
• DuitNow — real-time transfer
• FPX via Maybank2u — 1 to 3 minutes
• FPX via CIMB Clicks — 1 to 3 minutes

Minimum deposit is RM20 per transaction. No maximum daily deposit limit is set for standard accounts, though members may adjust their own limits via the responsible gaming controls in account settings.

Withdrawal Conditions:

• The minimum withdrawal amount is RM50 per transaction
• Withdrawals can only be processed to the bank account or digital wallet registered under the same jl99 account holder's name
• For withdrawals exceeding RM5,000, jl99 reserves the right to request additional identity verification
• Withdrawal processing time is 5 to 15 minutes for regular members and faster for jl99 VIP members
• Withdrawals containing bonus balances that have not yet met the wagering requirements will not be processed until those requirements are fulfilled

Jl99 offers a range of bonuses and promotions for both new and existing members. All offers are subject to the specific terms stated alongside each promotion. The following general terms apply to all jl99 bonuses unless otherwise stated:

• Each bonus may only be claimed one time only per member, per household, per IP address, and per device unless otherwise stated
• The welcome bonus is available to new jl99 members only, upon making their first deposit
• All bonuses are subject to wagering requirement — the amount that must be wagered before bonus funds can be withdrawn as cash
• Wagering requirements are typically between 20x and 40x the bonus value, depending on the specific promotion
• Jl99 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice
• Bonus abuse — including arbitrage betting or using strategies to fulfil wagering requirements at minimal risk — will result in bonus cancellation and potential account closure

The weekly rebate offered to active jl99 members is credited automatically every Monday and carries no wagering requirement — it is a straightforward cash return that can be used or withdrawn freely. The rebate rate depends on your membership tier and total wager amount for that week.

All games and wagers on the jl99 platform — including Live Casino, jackpot slots, lottery, table games, badminton betting, Malaysia Super League and EPL Sports Betting, and MPL Malaysia e-sports betting — are subject to the specific rules outlined in the relevant sections of the platform.

General Betting Rules:

• The minimum bet for most products is RM5
• Confirmed bets cannot be cancelled or amended except in situations specifically stated (e.g. pre-match bets before the match begins)
• The outcome of all casino games is determined entirely by a certified random number generator (RNG) that is independently audited
• For Sports Betting and e-sports, official results published by the governing body are final
• Bets placed with the intent to exploit system errors or incorrectly listed odds will be voided

In-Play Betting: In-play betting during a live match or game is valid as long as the market remains open. jl99 reserves the right to close in-play markets at any time for technical or operational reasons. In-play odds may change between the time you place a bet and the time it is confirmed — jl99 applies an odds rejection mechanism for significant differences.

As a jl99 member, you are fully responsible for all activity that takes place within your account. This responsibility includes:

• Keeping your jl99 account password and login credentials confidential
• Not sharing your account with any other individual, including family members
• Notify jl99 immediately if you suspect your account has been accessed without authorisation
• Ensuring all information in your account is accurate and up to date
• Being responsible for all bets placed from your device, even if placed by another person

Jl99 is not liable for any losses arising from a member's failure to keep their login credentials secure. For added security, you are advised to enable two-factor authentication (2FA), available in your jl99 account settings.

Any suspicious activity on your account should be reported to the jl99 support team via live chat or email at support@jl99-bangla.com. jl99 will investigate all reports promptly and take the appropriate action to protect your account.

Jl99 takes its social responsibility towards member wellbeing seriously. We believe that online entertainment should be an enjoyable and controlled activity — not a source of financial stress or personal hardship. To that end, jl99 provides a range of control tools accessible directly from your account settings:

• Deposit Limit — set your maximum daily, weekly, or monthly deposit limit
• Bet Limits — limit the maximum amount you can wager within a specified period
• Loss Limits — set the maximum net loss you are willing to absorb
• Cooling-Off Period — take a break from the platform for 24 hours, 7 days, or 30 days
• Self-Exclusion — exclude yourself from the jl99 platform for an extended period or permanently

If you or someone you know is showing signs of problem gambling, please reach out to the jl99 support team in confidence. Our team is trained to provide initial assistance and can connect you with appropriate professional resources. Entertainment at jl99 is meant for those who play for fun — not out of compulsion.

Jl99 reserves the right to suspend or close a member's account at any time for the following reasons:

• Confirmation that the member is under 18 years of age
• Multiple account registrations by the same individual
• Providing false information during registration or identity verification
• Engaging in fraudulent activity, money laundering, or any other illegal activity
• Bonus abuse or exploitation of system vulnerabilities
• Abusive or disrespectful behaviour towards the jl99 support team
• Violating any part of these terms and conditions

If an account is closed due to a breach of terms, any legitimate funds (unrelated to fraudulent activity) will be returned to the member once the investigation is complete. Funds associated with confirmed fraudulent activity will be forfeited.

Members who wish to voluntarily close their account may do so by contacting the jl99 support team. All eligible balances will be processed for withdrawal within 48 hours of the closure request being received and verified.

The jl99 platform is provided "as is" on a best-efforts basis. While we strive to ensure the platform operates without interruption 24 hours a day, jl99 does not guarantee that:

• The platform will always be available without any technical interruptions
• All information and odds displayed are entirely free from errors
• The platform is entirely free from viruses or harmful elements

Jl99 is not liable for any indirect, consequential, or punitive losses arising from the use of our platform, including but not limited to financial losses from wagering, service disruptions, technical errors, or inaccurate information.

All bet outcomes are final once confirmed and credited to your account. jl99 is not responsible for betting decisions made based on a misinterpretation of the markets or odds displayed.

These terms and conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the jl99 platform shall be resolved through the following process:

• Step 1: Contact the jl99 support team via live chat or email for an informal resolution within 5 business days
• Step 2: If unsatisfied, submit a formal written complaint to jl99's management department — a response will be provided within 14 days
• Step 3: Disputes that cannot be resolved internally may be referred to a recognised alternative dispute resolution (ADR) body

Jl99 is committed to resolving all disputes in a fair, transparent, and timely manner. Member satisfaction is our priority and we will make every effort to reach a reasonable resolution in every situation.

Jl99 takes the privacy and protection of members' personal data very seriously. All information you provide while using the jl99 platform is collected, stored, and processed in accordance with the jl99 Privacy Policy, which forms part of these terms.

In summary, jl99 uses your personal data solely for the following purposes:

• Identity verification and account management
• Deposit and withdrawal processing
• Providing relevant customer support
• Sending relevant promotional information (with your consent)
• Meeting applicable legal compliance requirements
• Detecting and preventing fraud and unlawful activity

Jl99 does not sell or share members' personal data with third parties for marketing purposes without your explicit consent. All data is protected with 256-bit SSL encryption and stored in a secure server environment. For full details, please refer to the jl99 Privacy Policy.

Jl99 reserves the right to amend, update, or replace any part of these terms and conditions at any time without prior notice. Changes to the terms take effect immediately upon publication on the jl99 website.

For material and significant changes, jl99 will endeavour to notify members via in-platform notifications or email at least 7 days before the changes take effect. Continued use of the jl99 platform after any published changes will be deemed as acceptance of the amended terms.

As a jl99 member, it is your responsibility to review these terms from time to time. The date of the last update is shown at the top of this document. If you have any questions about changes made, please contact the jl99 support team for further clarification.