JL99 Privacy Policy – Data Protection for Malaysian Members

Jl99 takes your privacy seriously. This Privacy Policy explains how jl99 collects, uses, discloses, and protects your personal information when you use our online entertainment platform — covering Live Casino, Jackpot, Lottery, table games, badminton betting, Sports Betting, and e-sports.

This policy applies to all registered jl99 members in Malaysia and to anyone who browses or uses our platform. By registering an account or continuing to use the jl99 platform, you agree to the collection and use of your information as described in this policy.

Jl99 complies with relevant data protection standards, including Malaysia's Personal Data Protection Act 2010 (PDPA). We continually work to update our privacy practices in line with the latest legal and technological developments.

Jl99 collects various types of information for different purposes in order to provide and improve our services to you. The following are the main categories of information we collect:

A. Registration & Identity Information

• Full name as stated in official identification documents
• Date of birth (to verify that you are 18 years of age or older)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• Copy of MyKad or passport (if required for KYC verification)

B. Financial Transaction Information

• Deposit and withdrawal records (amount, date, method — Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX)
• Account holder name for deposit or withdrawal verification
• Betting records and gaming activity within the jl99 platform

C. Technical & Usage Information

• Your device's IP address when accessing jl99
• Browser type, operating system, and device type
• Pages visited, time spent, and actions taken within the platform
• Cookie data for session authentication and user preferences

Jl99 uses collected information solely for legitimate and necessary purposes. We never use your data for purposes unrelated to the platform's operations or the services you use. The following are the primary purposes for which your data is used at jl99:

Jl99 never uses your personal data to make automated decisions that materially affect you without human involvement. Every significant decision — such as account suspension or withdrawal rejection — is reviewed by the jl99 duty team.

Jl99 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, jl99 may share certain information with the following parties in limited and controlled circumstances:

• Payment Gateway Providers — to process deposits and withdrawals using Malaysian payment methods such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX. These providers receive only the information necessary to process the relevant transaction.
• Identity Verification (KYC) Provider — for verifying member identity documents when required. These providers are bound by strict confidentiality agreements with jl99.
• Technical Infrastructure Providers — cloud computing companies and server hosting providers that store data in secure, audited environments.
• Legal Authority — jl99 will disclose member information to the relevant authorities when required by law or a valid court order. jl99 will not disclose more than is legally required.

All third parties working with jl99 are required to meet data protection standards equal to or higher than jl99's own. Legally binding data processing agreements are signed with all service providers that handle jl99 member data.

Data security is an absolute priority at jl99. We continuously invest in the latest security technologies and procedures to ensure members' personal data is protected at every stage — during transmission, storage, and processing.

Technical Security Measures:

• 256-bit SSL/TLS Encryption — all communications between your device and jl99's servers are fully encrypted
• Encryption of data at rest — sensitive data stored on jl99's servers is encrypted even when at rest
• Role-based access control — only staff with a legitimate business need may access member data, and every access is logged
• Two-Factor Authentication (2FA) — available to all jl99 members as an additional security layer for your account
• 24/7 security monitoring — an intrusion detection system (IDS) operates continuously to detect suspicious activity
• Regular security audits — penetration testing and security audits by independent experts are conducted on a regular basis
• Secure data backup — encrypted data backups are created regularly and stored at a separate, secure location

While jl99 takes all reasonable steps to protect your data, no security system is entirely foolproof. In the unlikely event of a data breach that could materially affect you, jl99 will notify impacted members as soon as practicably possible, in accordance with applicable legal requirements.

Jl99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit jl99. The following are the types of cookies we use:

• Session Cookies — required to maintain your login session. These cookies are deleted automatically when you close your browser. Without them, you would need to log in again every time you navigate to a new page on jl99.
• Preference Cookies — stores your preferences such as your chosen language and display settings so you don't have to reconfigure them each time you visit jl99.
• Analytics Cookies — helps us understand how members use the jl99 platform so we can improve the overall user experience. This data is aggregated and does not identify individual members.
• Security Cookies — used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can manage cookie settings through your browser. However, disabling session cookies may affect the functionality of the jl99 platform and could prevent you from logging in or using certain features. Analytics and preference cookies can be disabled without affecting the platform's core functionality.

Jl99 does not retain your personal data longer than necessary for the purposes stated in this policy or as required by applicable law. The following are general data retention guidelines at jl99:

• Active account data — retained for as long as your account is active on jl99 and for a reasonable period thereafter for customer support purposes
• Financial transaction records — retained for a minimum of 7 years in line with applicable financial and legal compliance requirements
• Security & audit logs — retained for 2 years for security investigation purposes if required
• Customer support communication data — retained for 3 years after the last interaction
• Analytics cookie data — aggregated without individual identification, retained for a maximum of 13 months

When data is no longer needed or its retention period has expired, jl99 will delete or anonymise it in a secure and irreversible manner. For accounts closed at a member's request, personal data will be deleted within a reasonable period after all mandatory legal retention requirements have been fulfilled.

As a jl99 member and data subject, you have rights guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA). jl99 fully respects and facilitates the exercise of these rights:

The jl99 platform is not intended for individuals under the age of 18. jl99 does not knowingly collect or process personal data from minors. All registrations require confirmation that you are at least 18 years of age, and jl99 reserves the right to request age verification at any time.

Should jl99 discover that personal data belonging to an individual under the age of 18 has been collected without valid parental or guardian consent, we will promptly delete that data and close the associated account. If you believe a minor has registered for or used the jl99 platform, please contact us immediately at support@jl99-bangla.com so we can take appropriate action.

Jl99 uses members' betting activity data not only for platform operations, but also as part of our commitment to responsible gaming. Unusual betting patterns or signs potentially indicating a gambling problem may be flagged by our systems to enable timely and appropriate early intervention.

All information relating to the responsible gaming limits you set — whether deposit limits, betting limits, loss limits, or self-exclusion periods — is kept strictly confidential and is not shared with any third party. This data is used solely to fulfill your request and to safeguard your wellbeing as a jl99 member.

If you contact the jl99 support team regarding a gambling concern or to seek help with gaming controls, the conversation is handled with the strictest confidentiality. This information will not be shared with any other party without your explicit consent, except where disclosure is required by law.

If you have any questions, concerns, or requests regarding this Privacy Policy or how jl99 handles your personal data, please contact us through the following channels:

• 24/7 Live Chat — the fastest way to address general privacy enquiries, available directly within the jl99 platform
• Email — support@jl99-bangla.com for written requests requiring a more detailed response
• WhatsApp — available for immediate support in Bahasa Malaysia

For data rights requests (access, correction, deletion), please submit a written request via email along with your identity verification. jl99 will respond within 30 days of receiving the request. For complex cases, this period may be extended with appropriate notice to you.